Shipping policy
Shipping Policy — Big Chato’s Apparel
Last updated: July 4, 2026
This Shipping Policy explains how Big Chato’s Apparel processes and ships orders placed on our website. Questions? Email Sales@bigchatosapparel.com.
Shipping Rates
Free shipping on every retail order — no minimum. Shipping for bulk and team orders is quoted separately as part of your bulk quote.
Order Processing Time
Orders are typically processed within 1–2 business days (48 business hours). Processing time is separate from shipping/transit time. Business days do not include weekends or major holidays.
Delivery Estimates
Typical estimates after your order ships:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 2–3 business days
Delivery estimates are provided by the carrier and are not guaranteed.
Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking. Tracking updates may take 24–48 hours to appear after the label is created.
Local Pickup
Local pickup is available by appointment in the Madison / Culpeper, VA area. Email Sales@bigchatosapparel.com after ordering and we’ll arrange a time once your order is ready.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email Sales@bigchatosapparel.com as soon as possible — if the order hasn’t shipped yet, we may be able to update it.
Undeliverable / Returned-to-Sender Packages
If a package is returned to us due to an incorrect address, refused delivery, or failure to pick up from the carrier, we can reship it after we receive it back (additional shipping charges may apply), or refund the order total minus any return-to-sender fees charged by the carrier.
Lost, Stolen, or Missing Packages
If tracking shows delivered but you didn’t receive your package, please check with household members, neighbors, and your local carrier office first. If it still can’t be located, email Sales@bigchatosapparel.com within 7 days of the delivery scan and we’ll help with next steps. Big Chato’s Apparel is not responsible for theft after delivery, but we’ll do our best to help with carrier claims.
Damaged Packages
If your order arrives damaged, email Sales@bigchatosapparel.com within 7 days of delivery with your order number and clear photos of the damaged item(s), the packaging, and the shipping label. We’ll review and work with you on a resolution.
Shipping Area
We currently ship within the United States only.
Contact
For shipping questions, email Sales@bigchatosapparel.com.
