Refund policy
Returns & Refunds — Big Chato’s Apparel
Last updated: July 4, 2026
Retail Orders
- Return window: returns are accepted within 7 days of delivery.
- Condition: items must be unworn, unwashed, and in original condition.
- How to start a return: email Sales@bigchatosapparel.com with your order number and the item(s) you want to return.
- Return shipping: the customer is responsible for return shipping unless the item arrived damaged or incorrect.
- Refunds: once your return is approved, received, and inspected, refunds are issued back to the original payment method.
- Final sale: final sale items are not eligible for return or exchange.
Custom & Personalized Items
Custom-printed items (custom shirts, hoodies, stickers, and embroidery) are made to order just for you, so they can’t be returned or exchanged. They’re covered by our Reprint Guarantee: if your custom item arrives wrong or defective, we’ll fix it.
Damaged or Wrong Item
If your order arrives damaged or incorrect, email Sales@bigchatosapparel.com within 7 days of delivery with your order number and clear photos of the issue (item + packaging + shipping label). We’ll make it right.
