Terms of Service — Big Chato’s Apparel
Last updated: December 14, 2025
These Terms of Service (“Terms”) govern your access to and use of the Big Chato’s Apparel website (the “Site”) and any purchases you make through it. By visiting the Site, browsing, or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Site or purchase from us.
1) Company Information and Contact
Business Name: Big Chato’s Apparel
Contact Email: Sales@bigchatosapparel.com
2) Eligibility
You must be at least 18 years old (or the age of majority where you live) to place an order. If you are under 18, a parent or legal guardian must place the order for you.
3) Changes to These Terms or the Site
We may update or replace any part of these Terms at any time by posting updates on the Site. Changes are effective when posted. Your continued use of the Site after any changes means you accept the updated Terms.
We may also modify, suspend, or discontinue any part of the Site (including products, pricing, or features) at any time without notice.
4) Orders, Acceptance, and Cancellations
Order acceptance: Your order is an offer to buy. We may accept or decline any order for any reason, including suspected fraud, inventory issues, errors in product or pricing information, or limitations on quantities.
Order confirmation: Receiving an order confirmation email does not guarantee acceptance if an issue is later discovered (for example, inventory or pricing errors).
Cancellations/changes: If you need to cancel or change an order, email us immediately at Sales@bigchatosapparel.com
. Once an order is processed or shipped, we may not be able to cancel or modify it.
5) Pricing, Taxes, and Promotions
All prices are shown on the Site and may change without notice.
Taxes and shipping charges (if applicable) are calculated at checkout.
Promotions, discount codes, and bundle offers may have additional rules, exclusions, limits, or expiration dates. We may modify or end promotions at any time.
6) Payment & Billing
Payments are processed through third-party payment processors. By submitting payment information, you represent that you are authorized to use the payment method and you authorize us (and our payment processors) to charge the total amount shown at checkout, including taxes and shipping (if applicable).
We reserve the right to refuse any order or transaction.
7) Shipping, Delivery, and Risk of Loss
Shipping options, costs, and estimated delivery timelines are shown at checkout and/or on the Site. Delivery dates are estimates and are not guaranteed.
To the fullest extent permitted by law, risk of loss transfers to you once your package is handed to the shipping carrier. If a package is delayed, lost, or marked delivered but missing, contact us at Sales@bigchatosapparel.com
and we’ll assist with reasonable next steps such as carrier tracking review and claim guidance.
8) Returns, Refunds, and Exchanges
Return, refund, and exchange rules are described in our posted policies (such as a Return Policy and/or Refund Policy). Those policies are incorporated into these Terms by reference. If there is a conflict between those policies and these Terms, the specific return/refund policy controls for return/refund matters.
To request return/refund help, email Sales@bigchatosapparel.com
and include your order number.
9) Product Descriptions, Availability, and Colors
We work to display product information accurately, but we do not guarantee that all product descriptions, photos, sizing information, pricing, or availability are error-free, complete, or current.
Colors may vary due to screen settings, lighting, and device differences. We reserve the right to correct errors, update information, or cancel orders if information is inaccurate at any time (including after you submit your order).
10) Accounts (If Applicable)
If you create an account on the Site, you are responsible for maintaining the confidentiality of your account information and for all activity under your account. You agree to provide accurate and current information.
11) Intellectual Property
All content on the Site—including logos, designs, graphics, images, videos, text, and layout—is owned by Big Chato’s Apparel or licensed to us, and is protected by intellectual property laws.
You may not copy, reproduce, distribute, sell, exploit, or create derivative works from Site content without our prior written permission.
12) User Content (Reviews, Photos, Comments)
If you submit reviews, comments, photos, or other content (“User Content”), you represent that:
you own it or have permission to submit it, and
it does not violate any law or the rights of any person or business.
By submitting User Content, you grant Big Chato’s Apparel a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from that content for business purposes (including marketing and product pages), in any media.
We may remove User Content at our discretion.
13) Prohibited Uses
You agree not to use the Site:
for unlawful purposes;
to violate any laws or regulations;
to infringe on our rights or the rights of others;
to harass, abuse, threaten, defame, or discriminate;
to upload or transmit viruses or malicious code;
to attempt to hack, probe, or compromise Site security;
to scrape, harvest, or collect data from the Site without permission;
to interfere with Site performance or other users’ experience.
We may suspend or terminate access to the Site if we believe you violated these Terms.
14) Third-Party Tools and Links
The Site may include third-party tools, apps, or links to third-party websites. We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.
15) Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING (BUT NOT LIMITED TO) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, timely, secure, or error-free.
16) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIG CHATO’S APPAREL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR YOUR PURCHASE OF PRODUCTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SITE OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
17) Indemnification
You agree to defend, indemnify, and hold harmless Big Chato’s Apparel from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Site, your violation of these Terms, or your violation of any rights of another.
18) Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to conflict-of-law principles, except where your local consumer protection laws require otherwise.
19) Dispute Resolution
Before filing any legal action, you agree to contact us at Sales@bigchatosapparel.com
and attempt to resolve the dispute informally.
If informal resolution fails, any legal action must be brought in a court of competent jurisdiction located in Virginia, unless applicable law requires a different location.
20) Severability
If any part of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
21) Termination
We may terminate or suspend your access to the Site at any time, without notice, if we believe you violated these Terms or used the Site unlawfully.
22) Entire Agreement
These Terms, along with any policies posted on the Site (including any Return/Refund and Privacy policies), constitute the entire agreement between you and Big Chato’s Apparel regarding your use of the Site and purchases.
23) Contact
Questions about these Terms?
Email: Sales@bigchatosapparel.com
